Returns & Refunds

Last updated: September 16, 2026

We want you to receive miniatures that match the listing. Please read this policy before requesting a return.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or clearly different from the product page, contact us within 7 business days of delivery at support@dollhousehaven.com with:

• Order number
• Photos of the item and packaging
• A short description of the issue

We will offer a replacement or refund as appropriate. For approved cases caused by shipping damage or our error, we cover return shipping when a return is required.

Change of mind

Because items ship internationally from China and many miniatures are small specialty goods, change-of-mind returns are limited. If we approve a return for change of mind:

• Request within 3 business days of delivery
• Item must be unused, in original condition, with original packaging
• Buyer pays return shipping to our China address
• Refunds (if approved) are issued after we receive and inspect the item, typically within 5–10 business days back to the original payment method, minus outbound shipping if originally free only due to order threshold and the restocked order no longer qualifies

Non-returnable

• Items damaged by misuse after delivery
• Custom or clearly personalized items (if offered)
• Returns opened after the stated request window without prior approval

How to start

Email support@dollhousehaven.com before sending anything back. Unauthorized returns may not be refunded.